Maintenance and Technical Support

GS Web Technologies deals with outsourcing technical support and maintenance services to a third-party vendor that assists the products, including desktop computers, software, hardware, cloud-based services, laptops, smartphones, tablets and IT infrastructure services.

The objectives of support technicians vary and they always focus on the smooth operation of computer systems. Their basic tasks are:

 • Repair and replace parts
 • Ensure safety checks on digital equipment
 • Process documentation and reporting
 • Setting up new accounts and passwords
 • Respond to timely call outs
 • New apps testing and evaluation
 • Introduce tech initiatives, knowledge and new app support
 • Remove viruses and malware in computer systems
 • Recover data
 • Conduct customization
 • Hardware, software and apps’ diagnostics, installation, and configuration
 • Resolving issues and customer support through smartphone, online or face-to-face communication
 • Monitoring and maintenance of networks and systems
 • Troubleshooting systems and network issues